Monitoring

🧩 Principles of Monitoring

The goal is improvement, not blame

Monitoring performed by game testers is different from emotional criticism
It is a constructive process to improve the game, and strong language or insults are unnecessary

Testers must organize the reasons behind what users feel are “good points” and “concerns,” and communicate them in objective terms

Objective feedback is required

Levels of objectivity

Personal	Opinion based solely on one’s own perspective
Somewhat Objective	Close friends are likely to agree
Objective	Respected seniors or supervisors may agree
More Objective	People with different values may agree
Most Objective	People from different cultures (e.g., foreigners) may agree

Handling Monitoring Feedback

Game testers are the first users in the world to play the game
No game has succeeded by ignoring user feedback

If testers find themselves immersed in playing during testing,
the game is almost guaranteed to be a hit even before release (and the opposite is also true)

Monitoring Perspectives

Secret

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